What we treat as an emergency
- Burst supply pipe (your stop tap won’t hold pressure).
- Total cut-off — nothing comes out of any tap, no fault notice from the utility.
- Ceiling drip with active flow (rather than a stain).
- Sewage backflow into a sink, shower or floor trap.
- Hot-water heater leaking from the tank shell.
- Gas smell around a heater or hob (we lock off, then call a licensed gas contractor).
What can usually wait until morning
Slow drips, intermittent toilet noises, sluggish drains — we’ll get you a 9 am slot. Paying night rates for those wastes your money.
