Last updated: 5 January 2026. These terms apply when you engage Hydroline Pipeworks Sdn Bhd for plumbing services.
“We”, “us”, “our” means Hydroline Pipeworks Sdn Bhd, registration 202401037612 (1428675-K), of Lot 14-G, Jalan SS 21/56, Damansara Utama, 47400 Petaling Jaya. “You” means the person or organisation who books a service. “Engineer” means the qualified person who attends the property to carry out the work.
When you book a visit, you are inviting us to attend and survey or carry out work. A contract for the work itself is formed when you sign or otherwise confirm a written scope after the survey. Verbal estimates given on the phone are indicative only.
Our standard survey fee is RM 180 within the Klang Valley. If you proceed with us for the recommended work, the fee is fully credited against the final invoice. If you do not proceed, the survey fee is due at the end of the visit.
The written scope lists labour, parts and disposal as separate line items. Prices are inclusive of SST where applicable. If during the work we discover an additional fault we will inform you before any additional work is started.
For jobs under RM 1,500 payment is due on completion. For jobs RM 1,500 and above we may request a 30% deposit before parts are ordered, with the balance due on completion. Accepted methods: FPX, DuitNow QR, bank transfer, cash, major debit cards. Late payment may attract a 1.5% per month finance charge on the outstanding balance.
We warrant our workmanship for 12 months from the invoice date. If a fault is caused by our work we will return and remedy it without further labour charge. The warranty does not cover faults caused by misuse, third-party intervention after our visit, building movement, force majeure events, or normal wear of consumable parts (rubber washers, anode rods, filter cartridges).
Parts and equipment carry their manufacturer warranty as printed by the manufacturer. We will assist with warranty claims on your behalf where reasonable.
You may cancel or reschedule a non-emergency booking up to four hours before the agreed slot without charge. Within four hours we may charge the survey fee. Emergency callouts that are stood down after the engineer has already been dispatched are charged at the agreed callout rate.
You confirm that you are entitled to authorise the work at the property, and that you have or will obtain any consent (for example from a landlord or building management) before work begins. We are not liable for issues arising from your failure to obtain such consents.
To the maximum extent permitted by Malaysian law our total liability arising from any one engagement is limited to the amount you have paid us for that engagement. We are not liable for indirect, consequential or purely economic loss.
If something goes wrong, write to us first. We will respond within seven working days. Disputes that cannot be resolved between us will be referred to mediation in Kuala Lumpur before any court proceedings. These terms are governed by the laws of Malaysia.
We may update these terms from time to time. The terms in force at the time of your booking apply to that engagement.